FAQ

Since early December 2019, we have been getting reports of someone posing as The Horse of Course and requesting credit card numbers to cover the shipping for special orders. We're doing our best to find out where this scam originated and what we can do to stop it, but in the meantime, we want our customers to be careful!

⚠️ Customers have reported the caller is a man; we do not have any male customer service employees.
⚠️ Customers have reported the caller is requesting card information to cover orders placed on the customer's behalf at shows by clients. (Example: "Your client Sally Sue ordered a gift for you during regional championships, but we need your credit card number to cover the shipping on the order.") This is NOT standard practice for HoC! We will NEVER ask you to pay for any part of an order you didn't place. (And we ship most orders for free anyway!)
⚠️ Customers have reported the caller is familiar with our mobile unit schedule and talks about Florida, east coast shows, and shows we have attended.

If someone claiming to be from HoC calls you and asks for your credit card information, please do not give it to them before calling our store at 1-918-341-6293!

Thank you for your understanding- we're working to resolve this and we'll keep you updated with any leads or progress.

 
 
 

 

Where are you located?
The Horse of Course is located at 506 West Will Rogers Boulevard, in historic downtown Claremore, Oklahoma. We also have two mobile units: one which travels locally to dressage and hunter/jumper shows, and one which travels on the East Coast to dressage shows. Check our mobile schedule to see where they'll be next!

What are your hours?
We are open 10 AM to 6 PM Monday through Friday and 10 AM to 5 PM on Saturday. We are closed on Sunday.

What do you sell in your store?
We sell a variety of products for horse and rider! We specialize in English tack and apparel, but also carry supplements, grooming supplies, barn and stable equipment, and gift items that appeal to all equestrians. 

What methods of payment do you accept?
In store, we accept Visa, MasterCard, American Express, Discover, cash, and checks. Online, we accept Visa, MasterCard, American Express, Discover, and PayPal.

Can I special order?
Yes! We can special order almost anything for you, from saddles to shadbellies. Please call us at 1-888-49HORSE to get started.

What is your return policy?

  • All returned items must be in clean, new condition with the original tags still attached.
  • Videos, books, and software are not eligible for return or exchange.
  • All clearance sales are final and items are not eligible for return or exchange.
  • Bits must be thoroughly clean with no teeth marks.
  • Keep your receipt as proof of purchase.
  • Returns after 30 days are only eligible for store credit.
  • In-store refunds are issued as follows:
    • Cash: amounts over $30 will be paid by company check.
    • Check: check must clear our bank before we issue a refund.
    • Credit card: refunds issued to the original card only.

 

What are your shipping rates?
We offer flat-rate shipping based on your order total:
-Up to $29.99 = $4.50
-Between $30.00-49.99 = $7.50
-Between $50.00-74.99 = $8.95
-Over $75 = FREE
-All orders shipped to Oklahoma = FREE

Free shipping is only valid for orders delivered to addresses in the lower 48 United States. Saddles are excluded from free shipping. Shipping is charged for saddle trials, and return shipping of a saddle is the trial holder's responsibility. 

How long do web orders typically take to ship?
In-stock items will ship 1-2 days after the order is placed. Items that are not in stock vary; most ship within a week, but some may take up to 10 weeks.

Do you offer tracking for web orders?
Yes! We will email you a tracking number after your order ships.

Can I change or cancel my online order?
You may change or cancel your online order before the item ships. Once items have shipped, online orders may no longer be changed or canceled.